at our clients' side
Tailored services throughout your project journey
TAURUS provides services to support water and energy utilities at every stage of their projects, ensuring the performance and long-term sustainability of their deployments.
Hosting & Data Management
TAURUS offers flexible hosting models to enable utilities to align with national data sovereignty regulations and cybersecurity policies:
- Software as a Service
- Shared or dedicated platform
- Cloud infrastructure hosted in France
- Ability to comply with specific cloud provider requirements (SecNumCloud, sovereign cloud, regulatory frameworks)
Operations & Service Management
TAURUS ensures application and infrastructure operations with clearly defined service commitments.
Standard Service Coverage
- Business days / business hours (CET/CEST)
- Extended coverage available upon request
Service Level Commitments
- Availability rate (excluding planned maintenance): 98%
- Maximum admissible downtime RTO (Recovery Time Objective): 24 hours
- Maximum admissible data loss RPO (Recovery Point Objective): 4 hours
User Support
- Functional support for Vision platform
- Incident analysis assistance for equipment-related issues
- On-demand technical expertise services
Professional Services
TAURUS Metering supports its clients throughout all stages of their projects, delivering a comprehensive range of value-added services:
- Protocols and technologies expertise
- Requirements analysis
- Requirements specifications for metering devices
- Roll-out planning and monitoring